Monday, March 12, 2012

Communication in Nursing: It’s All about Vibes from Nurse Together

Recently, a colleague told me a story of submitting a form for a survey to her employer on the last day it was due. Her priority was patient care and so the survey was done after all of her patients were treated and documentation was completed. That seems like good judgment. As she recounted the day’s events, she said to me, “I really see how powerful communication is and I felt so differently with the responses I received when I turned in my survey today...I truly understand the importance of feelings and how using different words and body language have an impact on how you feel.” She continued to tell me how one supervisor said to her, “I knew you would come through, you always do.” This statement reinforced that supervisor’s confidence in her work and her value. That is truly significant and she felt good. A few seconds later, another supervisor said, “Wow, you really waited until the last minute to get this submitted.” Just after feeling good about her accomplishment and value, another person 'burst her bubble', so to speak. I am sure as you are reading this you could feel the difference in the two responses my friend received. Since my friend knows how important it is to mind her vibe (mood and feeling) she chose to focus on the response of the first supervisor and focus on the fact that she is proud of her work.

For the full article please go here.

1 comment:

  1. New Romney Care Homes
    I really see how highly effective interaction is and I sensed so diversely with the reactions I obtained when I converted in my study these days..