A Patient's Best Advocate

By Michael P. Savitt September 01, 2011 Actively engaged employees make all the difference in an organization. Ensure that your employees have a positive attitude about their work. From the moment patients enter a hospital, they may encounter three types of employees: the "actively engaged," the "ambivalent" and the "actively disengaged." Patients' views of the hospital and the level of care they receive largely depend on the type of employees with whom they interact during their stay. Access full Article